F.A.Q

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Who supervises the children during the camps?

Each camp is run by a team of animators and future animators in the social field, all supervised by our qualified director and trainer. A qualified educational manager is also present on site. Our adult-to-child ratios are as follows: one animator for every five children in the 3-year-old group, one for every eight children in the 4-7 year-old group, and one for every ten children in the 8-12 year-old group, all with an assistant. Before the start of the camp, parents receive an email with the details of the leader in charge, including their name and position.

How does transportation work for activities?

We mainly use public transport. If a minibus is needed, parents are informed in advance.

Can I get a refund if the activity changes?

No, refunds are not possible. However, we strive to maintain the planned activity, and in case of change, we offer a similar activity.

Should I bring a picnic for my child?

No, everything is included when you register. Meals and snacks are provided for children.

From what age can children participate in the camps?

Children living in the canton of Vaud, aged 3 to 15, can participate. Specific options are available depending on age and location.

Is there someone available during the day?

A phone number is provided upon registration. We prefer communication by message or WhatsApp rather than phone call.

Is it possible to pick up my child during the day?

We prefer to avoid this, but if necessary, you can contact your child's instructor at least 24 hours in advance to arrange collection.

What to do in case of delay?

We cannot wait for latecomers. If you arrive late, please contact our reception who will tell you where the group is so that you can join them.

Is it possible to drop off my child directly at the activity location?

No, this option is not manageable due to the number of children we welcome and the organization required.

For any further questions, please contact us directly via the chat at the bottom left for an instant response.